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Improving workload distribution and data accuracy in contract management: strategy plan and financial analysis
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Resumo(s)
Balancing customer demand with employee workload and availability presents a significant
operational challenge for pharmaceutical companies managing expert engagements. This study
examines the impact of implementing a digital platform designed to streamline contract
management between PharmaCorp’s Global Expert Management Services (GEMS) and its
business units. Through stakeholder interviews and process analysis, we identified critical
inefficiencies in the current contracting workflow. Our platform, inspired by restaurant reservation
systems, transforms GEMS’ engagement request process by requiring complete information
upfront. The platform demonstrates an 80% reduction in information gathering time and projects
savings of $4.7 million through optimized workforce planning and enhanced efficiency.
Descrição
Palavras-chave
Pharmaceuticals Contract operations Process automation Resource management Digital innovation