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AI-enabled informal learning in the workplace: evidence from Austrian knowledge workers
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This work project examines how knowledge workers perceive AI as a tool for informal learning and development, and how these perceptions relate to career impact, confidence, and overreliance concerns in Italy and Austria. Using a cross-sectional online survey (N = 195), we constructed composite measures for AI-enabled informal learning, problem-solving support, confidence, overreliance (“ghost-learner” risk), and career impact. Three country-specific regressions show that learning-oriented AI use most consistently predicts perceived career benefits. Confidence is mainly learning-driven in Austria, but more problem-solving-driven in Italy. Overreliance follows the classic frequency pattern in Italy, but links to autonomy/deep integration in Austria.
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Generative AI Organizational behavior Informal learning Knowledge workers