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Towards regeneration – how luxury hotels can give back to place and people How can a luxury hotel create a regenerative guest experience?
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Resumo(s)
This thesis addresses the question “How can luxury hotels give back to place and people?”, proposed by the Sublime Hotels Group and Discovery Hotel Management. The question is answered through research into four areas for regeneration in a hospitality context:
organization, operations, community, and guest experience. The findings of the research underline the importance of hospitality companies to move beyond sustainability and embracing models of regeneration. As a result of this work, a set of initiatives is developed to support the Sublime Hotels Group and Discovery Hotel Management on their journeys towards regeneration.
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Sustainability Regeneration Regenerative hospitality Organizational culture Operations Community Guest experience