Publicação
Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
| datacite.subject.fos | Ciências Naturais::Ciências da Computação e da Informação | pt_PT |
| dc.contributor.advisor | Naranjo-Zolotov, Mijail Juanovich | |
| dc.contributor.author | Saad, Awad | |
| dc.date.accessioned | 2023-11-10T14:58:39Z | |
| dc.date.available | 2023-11-10T14:58:39Z | |
| dc.date.issued | 2023-10-23 | |
| dc.description | Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence | pt_PT |
| dc.description.abstract | This project explores the implementation of process automation within a tech company to streamline and optimize the Sev ABC Rota process, which involves the manual handling of critical support tickets. The current manual system poses challenges such as data entry errors, time consumption, and delays in system updates, necessitating the urgent need for automation. Power Automate, along with connectors like Excel, Outlook, Teams, and SharePoint, is utilized to automate the Sev ABC Rota process. The automation includes creating and updating data in a SharePoint list, removing engineers from the daily queue, sending email notifications, and creating a Teams group chat. The choice of Power Automate is based on its no-code functionality and compatibility with Microsoft connectors, ensuring simplicity, time savings, and increased productivity. The paper discusses the benefits and challenges of process automation and automated workflows, emphasizing their impact on productivity, cost reduction, accuracy, and customer satisfaction. Various metrics and assessment techniques, including cycle time, throughput, error rates, cost savings, and customer satisfaction, are proposed to evaluate the effectiveness of automated workflows. Additionally, emerging trends in automation, such as the combination of cognitive technologies, adoption of intelligent automation, cloud computing, and low code/no-code platforms, are discussed. The importance of change management and employee engagement in successful automation implementation is highlighted, emphasizing the need for a culture of ongoing learning and collaboration. Overall, this paper provides insights into the implementation and evaluation of process automation in the tech industry, offering a roadmap for organizations seeking to enhance efficiency and optimize operations. | pt_PT |
| dc.identifier.tid | 203383893 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10362/159786 | |
| dc.language.iso | eng | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Power Automate | pt_PT |
| dc.title | Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | Mestrado em Gestão de Informação, especialização em Gestão do Conhecimento e Inteligência de Negócio (Business Intelligence) | pt_PT |