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Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 1.54 MB | Adobe PDF |
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Resumo(s)
This project explores the implementation of process automation within a tech company to streamline
and optimize the Sev ABC Rota process, which involves the manual handling of critical support tickets.
The current manual system poses challenges such as data entry errors, time consumption, and delays in
system updates, necessitating the urgent need for automation. Power Automate, along with connectors
like Excel, Outlook, Teams, and SharePoint, is utilized to automate the Sev ABC Rota process. The
automation includes creating and updating data in a SharePoint list, removing engineers from the daily
queue, sending email notifications, and creating a Teams group chat. The choice of Power Automate is
based on its no-code functionality and compatibility with Microsoft connectors, ensuring simplicity, time
savings, and increased productivity. The paper discusses the benefits and challenges of process
automation and automated workflows, emphasizing their impact on productivity, cost reduction,
accuracy, and customer satisfaction. Various metrics and assessment techniques, including cycle time,
throughput, error rates, cost savings, and customer satisfaction, are proposed to evaluate the
effectiveness of automated workflows. Additionally, emerging trends in automation, such as the
combination of cognitive technologies, adoption of intelligent automation, cloud computing, and low code/no-code platforms, are discussed. The importance of change management and employee
engagement in successful automation implementation is highlighted, emphasizing the need for a culture
of ongoing learning and collaboration. Overall, this paper provides insights into the implementation and
evaluation of process automation in the tech industry, offering a roadmap for organizations seeking to
enhance efficiency and optimize operations.
Descrição
Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Power Automate