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Publicação
A longitudinal study of ERP system capabilities and value
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Autores
Resumo(s)
This study investigates the enduring significance of enterprise resource planning (ERP)
systems and their contribution to business value, focusing on three core capabilities: ERP
routinization, collaboration, and analytics. Grounded in the resource-based view (RBV), our
research examines how these capabilities evolve over a five-year period (2015 to 2020) and
jointly influence ERP value. The empirical evidence confirms that each capability exerts a
positive effect on ERP value, yet their impact differs notably over time. Specifically, while
analytics and routinization exhibit a gradual decrease in importance, collaboration
experiences a marked decline if not actively maintained. These results highlight the need for
consistent investments in daily ERP usage, coordinated cross-functional collaboration, and
data-driven decision-making in order to maximize and sustain ERP value.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Business Intelligence
Palavras-chave
ERP Analytics Collaboration Routinization IT Value Longitudinal study SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure SDG 12 - Responsible production and consumption