Publicação
The pre-visit stage of customer experience in city hotels: a focus on customers´ expectations
| datacite.subject.fos | Ciências Sociais::Economia e Gestão | pt_PT |
| dc.contributor.advisor | Guerreiro, Sérgio | |
| dc.contributor.advisor | Major, Euclides | |
| dc.contributor.author | Crestan, Chiara | |
| dc.date.accessioned | 2024-09-20T13:59:35Z | |
| dc.date.available | 2024-09-20T13:59:35Z | |
| dc.date.issued | 2023-05-22 | |
| dc.date.submitted | 2022-12-16 | |
| dc.description.abstract | The research aims to analyze some important aspects of customer experience in city hotels visited for leisure purposes, and it focuses on the pre-visit stage of customer experience. The paper identifies two main types of guest expectations in city hotels, basic and unexpressed expectations, which are demonstrated to be significantly sensitive to different hotel categories. | pt_PT |
| dc.identifier.tid | 203363965 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10362/172115 | |
| dc.language.iso | eng | pt_PT |
| dc.relation | UID/ECO/00124/2013 | pt_PT |
| dc.subject | City hotels | pt_PT |
| dc.subject | Customer experience | pt_PT |
| dc.subject | Customer satisfaction | pt_PT |
| dc.subject | Expectations | pt_PT |
| dc.subject | Loyalty | pt_PT |
| dc.subject | Online reviews | pt_PT |
| dc.subject | Promotional packages. | pt_PT |
| dc.title | The pre-visit stage of customer experience in city hotels: a focus on customers´ expectations | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | A Work Project, presented as part of the requirements for the Award of a Master’s degree in Management from the Nova School of Business and Economics. | pt_PT |