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Publicação
Determinantes da satisfação dos estudantes de primeiro ciclo de estudos na Universidade Nova de Lisboa
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Resumo(s)
O objetivo deste trabalho de projeto consiste na identificação dos determinantes da satisfação global dos estudantes de primeiro ciclo de estudos da Universidade Nova de Lisboa (UNL). Mais concretamente, pretende-se compreender como a satisfação global dos estudantes é formada, de modo a interferir nesses indicadores formativos. Acredita-se que é possível influenciar aquela satisfação melhorando a qualidade dos vários itens que formam o ambiente de aprendizagem dos estudantes, tais como o ensino, as instalações, os equipamentos, os serviços e o clima social das instituições de ensino superior.
Para tal, aplicou-se um questionário, nas seis unidades orgânicas da UNL que oferecem primeiros ciclos de estudos (FCT, FCSH, Nova SBE, FD e ISEGI) ou mestrados integrados (FCT e FCM), entre 1 de Junho e 15 de Julho de 2011. O preenchimento do questionário foi feito online, tendo sido recolhidas 1832 participações válidas.
Os dados foram estudados através da Análise de Equações Estruturais, com recurso ao método PLS (baseado na matriz de variâncias), combinado com uma Análise Fatorial Exploratória, com extração das variáveis latentes através do método das componentes principais e rotação Equamax dos fatores. Deste estudo resultou um modelo com oito fatores, seis dos quais formados pelos indicadores que se creem influenciar a satisfação global dos estudantes e outros dois que refletem a satisfação global e lealdade.
Concluiu-se que o fator que mais influencia a satisfação global é a “satisfação com a experiência e desenvolvimento pessoal”, seguido do referente à “satisfação com a qualidade do ensino”. Mais aprofundadamente verificou-se que os indicadores com maior peso nestes constructos são a “satisfação com a sensação de pertença” e a “satisfação com a qualidade do ensino”, respetivamente.
The aim of this project is to identify the determinants of overall satisfaction of students in a first cycle of studies of Universidade Nova de Lisboa (UNL). More specifically, we intend to understand how the overall student satisfaction is formed so that we can interfere in those formative indicators. We believe that it is possible to influence that satisfaction by improving the quality of the various items that form the learning environment of students, such as teaching, facilities, equipment, services and social climate of higher education institutions. To this end, we applied a questionnaire to the six academic units of UNL offering first cycles of studies (FCT, FCSH, Nova SBE, FD and ISEGI) or integrated master degrees (FCT and FCM), between 1st June and 15th July 2011. The completion of the questionnaire was done online, having been collected 1832 valid participations. Data was analysed by Structural Equation Modelling, using the PLS method (based on the variances matrix), combined with an exploratory factor analysis with extraction of latent variables through the method of principal components and Equamax factor rotation. This study resulted in a model with eight factors, six of which were formed by the indicators that we believe influence the overall satisfaction of students and two others that reflect the overall satisfaction and loyalty. We concluded that the factor that influences the overall satisfaction the most is the "satisfaction with the personal experience and development", followed by the "satisfaction with the teaching quality". Furthermore, we found that the indicators with the highest weight in these constructs are "satisfaction with the sense of belonging" and "satisfaction with the teaching quality", respectively.
The aim of this project is to identify the determinants of overall satisfaction of students in a first cycle of studies of Universidade Nova de Lisboa (UNL). More specifically, we intend to understand how the overall student satisfaction is formed so that we can interfere in those formative indicators. We believe that it is possible to influence that satisfaction by improving the quality of the various items that form the learning environment of students, such as teaching, facilities, equipment, services and social climate of higher education institutions. To this end, we applied a questionnaire to the six academic units of UNL offering first cycles of studies (FCT, FCSH, Nova SBE, FD and ISEGI) or integrated master degrees (FCT and FCM), between 1st June and 15th July 2011. The completion of the questionnaire was done online, having been collected 1832 valid participations. Data was analysed by Structural Equation Modelling, using the PLS method (based on the variances matrix), combined with an exploratory factor analysis with extraction of latent variables through the method of principal components and Equamax factor rotation. This study resulted in a model with eight factors, six of which were formed by the indicators that we believe influence the overall satisfaction of students and two others that reflect the overall satisfaction and loyalty. We concluded that the factor that influences the overall satisfaction the most is the "satisfaction with the personal experience and development", followed by the "satisfaction with the teaching quality". Furthermore, we found that the indicators with the highest weight in these constructs are "satisfaction with the sense of belonging" and "satisfaction with the teaching quality", respectively.
Descrição
Trabalho de Projeto apresentado como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação, especialização em Análise e Gestão de Informação
Palavras-chave
Satisfação dos estudantes Qualidade do ensino Ambiente de aprendizagem Partial Least Squares (PLS) Análise de Equações Estruturais (SEM)