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Implementação de um sistema de business performance management : uma framework conceptual e metodológica
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Num mercado cada vez mais competitivo é necessário que as empresas passem a olhar não só para os resultados, mas também para como podem melhorar a sua performance para os alcançar. Conhecer os fatores que influenciam a performance de negócio permite identificar iniciativas que conduzam à sua melhoria ou mitigar potenciais riscos, garantindo um alinhamento estratégico de forma transversal, em toda a organização. Um sistema de Business Performance Management (BPM) fornece uma ferramenta de gestão poderosa que permite às empresas e suas áreas funcionais e de negócio, saber quais os seus indicadores-chave de performance, como estão face ao valor objetivo e tomar decisões sobre a estratégia, atuando no sentido de os alcançar. Este projeto pretende responder à necessidade de medir, monitorizar e melhorar a performance de uma empresa ou unidade de negócio, através de uma framework conceptual e metodológica e implementação de um sistema de BPM, que inclui o Business Intelligence (BI) como parte integrante. O sistema de BPM será avaliado através da sua aplicação numa empresa de serviços de tecnologia – “Caso de Estudo” – que inclui a caracterização do sistema de BPM atual e desenvolvimento e implementação do sistema de BPM futuro, que integra um dashboard para apresentação dos principais indicadores.
In an increasingly competitive market, companies need to look not only at results, but also how they can improve their performance to achieve them. Knowing the factors that influence business performance allows to identify initiatives that lead to their improvement or mitigate potential risks, ensuring strategic alignment across the organization. A Business Performance Management (BPM) system provides a powerful management tool that enables companies and their business and functional areas to know their key performance indicators, how they are in relation to the target-value and strategic decision-making to reach them. This project aims to respond to the need to measure, monitor and improve the performance of a company or business unit through a conceptual and methodological framework and implementation of a BPM system that includes Business Intelligence (BI) as an integral part. The BPM system will be evaluated through its application to a technology services company - "Case Study" - which includes the current BPM system characterization and future BPM system development and implementation, which integrates a dashboard to present the main indicators.
In an increasingly competitive market, companies need to look not only at results, but also how they can improve their performance to achieve them. Knowing the factors that influence business performance allows to identify initiatives that lead to their improvement or mitigate potential risks, ensuring strategic alignment across the organization. A Business Performance Management (BPM) system provides a powerful management tool that enables companies and their business and functional areas to know their key performance indicators, how they are in relation to the target-value and strategic decision-making to reach them. This project aims to respond to the need to measure, monitor and improve the performance of a company or business unit through a conceptual and methodological framework and implementation of a BPM system that includes Business Intelligence (BI) as an integral part. The BPM system will be evaluated through its application to a technology services company - "Case Study" - which includes the current BPM system characterization and future BPM system development and implementation, which integrates a dashboard to present the main indicators.
Descrição
Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Business Intelligence Business Performance Management Key Performance Indicators Reports Dashboards Information Management