Clues, Cues and Complexity: Unpacking the Concept of Organizational Surprise

Pina e Cunha, Miguel; Kamoche, Ken; Clegg, Stewart

http://hdl.handle.net/10362/83476

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Autores

Pina e Cunha, Miguel

Kamoche, Ken

Clegg, Stewart

Resumo(s)

We discuss why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and should be considered in the organizational literature. The concept of organizational surprises is unpacked on the basis of a typology built around the (un)expectedeness of issue and process. This typology uncovers the several types of surprising events that organizations may face, and contributes to the literature by suggesting that different surprises require distinct approaches.

URI

http://hdl.handle.net/10362/83476

Citação

Pina e Cunha, Miguel, Kamoche, Ken and Clegg, Stewart, Clues, Cues and Complexity: Unpacking the Concept of Organizational Surprise (2004). FEUNL Working Paper Series N. 453

Editora

Nova SBE

Coleções

NSBE - Working Paper Series

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