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Tacit knowledge in it consulting companies practical and ethical problems in Portugal
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The prime aim of this thesis is to establish to what extent can companies prevent knowledge loss due to the change of personnel and the loss o f employees. In order to answer to this question, firstly the concept of knowledge and its various definitions and classifications are looked into, with the most significant distinction between tacit and explicit knowledge at its spearhead. The literature review including classical texts of Ikujiro Nonaka, who coined the concept o f knowledge creating companies at the beginning o f 1990s, has been conducted. Hence, the literature review dates back to the beginning o f the 1990s demonstrating the development of ideas and concepts throughout almost three decades up to today. Subsequently, the thesis analyzes different classical approaches to the process o f knowledge creation, conducting the in-depth analysis o f Nonaka's approach, known as model SECI, elaborating on concept o f Ba and knowledge conversion taking place in corresponding Ba's such as socialization, externalization, combination and internalization. It is Nonaka's theory that became the base for further consideration of the problem from theoretical and practical viewpoints, giving rise to the concept o f knowledge creating companies, as well as the discipline o f Knowledge Management. The further part o f this thesis aims to assess the current situation in Portuguese IT consulting companies by analyzing the survey, previously prepared and conducted in the above-mentioned type of companies in Portugal. Basing on the data gathered, the final conclusions and recommendations are drawn, presenting the current situation in Portuguese IT consulting companies, by looking into the following three main categories o f information: (1) the check-up o f skills and knowledge level on the stage o f recruitment to the company, as well as after probationary period, (2) providing employees with training of various type, including training courses related to their discipline as well as other skills, e.g. foreign languages or soft skills, and, more importantly for this thesis, (3) the openness o f information and knowledge flow in the organization. The latter proves to be o f the upmost importance for this thesis since it demonstrates i f the organization is prepared and encouraging for its employees to socialize, and hence, to share their thoughts in an informal way, which is the only way o f tacit knowledge to be passed on.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Tacit knowledge Knowledge Creation Knowledge Retention Portuguese IT consulting companies.