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Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
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Autores
Orientador(es)
Resumo(s)
In today’s technology business world, the management consulting area has aroused its importance
and become more attractive in the market where the consultants from these firms provide what the
clients demand. Also, in the client-consultant relationship (hereinafter: CCR), there are
expectations from both clients’ and consultants’ sides to achieve success in the relationship. Even
though there are several factors that influence the CCR, this thesis research study focuses on the
roles and responsibilities from both consultants’ and clients’ sides that impact on the success of
the CCR, whose time dimension refers to beginning, development, maintenance, and maturity of
the relationship. Thus, the existence of a balanced and successful relationship between clients and
consultants is realized by adopting and implementing a set of well-defined critical success factors
(hereinafter: CSF) in each stage while considering their criticality.
Descrição
Dissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Systems and Information Technology Management
Palavras-chave
Business Intelligence Client-Consultant Relationship Management Consulting Strategy-Governance-Decision Psychological Expectations