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Publicação
Information systems investment decision making using return of investment : application of CRUDi framework with eTOM business process framework in portuguese telecommunication industry
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Autores
Orientador(es)
Resumo(s)
To increase the success and grow of an organization, the Information Systems should support and be aligned with the business needs. This work is a continuation of a previous PhD thesis. This thesis uses the CRUDi framework to identify the Information Systems importance in a company. The framework was already applied in the banking, insurance and telecommunication industries using the APQC business process framework.
Our study presents the application of the CRUDi framework in the Portuguese telecommunication industry, using a business process framework designed for this industry (eTOM). The application of the methods and tools will characterize the business processes identified by eTOM framework and applied in the company’s available Information Systems.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
CRUD APQC CRUDi eTOM Investments Return of Investment Information Systems Survey Telecommunication