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Assessing the age-related digital divide : evidence for the European Union-28

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This paper focuses on measuring the age-related digital divide, i.e., the digital gap between countries, considering data disaggregated for the generation (every 20 years) of their population. Our findings suggest that generation plays a key role to differentiate inequalities in Social Networks and Internet use, although it is not a clear feature to distinguish the use of e-Services. The results reveal that the Netherlands and Luxemburg have the lowest domestic digital divide. In opposition, Croatia and Cyprus present the highest digital disparities, particularly the Baby Boomers (55-74 years) and Generation Y (16-34 years). Considering all generations, the digital leaders are Sweden, the Netherlands, the United Kingdom and Luxemburg. The lagged European countries are Romania and Bulgaria. Among generations, Baby Boomers are far from Generation Y in ICT adoption, while Generation X (35-54 years) plays an important role in bridging both generations. Results point to the presence of an age-related digital divide across the European Union.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence

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Digital Divide Age-Related Digital Divide Digital Development ICT Digital Agenda European Union

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