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Proposta de melhoria para o processo de gestão de projetos de desenvolvimento de novos produtos numa indústria farmacêutica
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Resumo(s)
Na indústria farmacêutica, o desenvolvimento de novos produtos é um processo complexo e es-
sencial onde a eficiência na gestão de projetos é considerado crucial para assegurar o lançamento de
produtos inovadores dentro dos prazos e custos definidos, assim como, para garantir a competitividade
e conformidade regulamentar.
A presente dissertação visa compreender e analisar o processo de gestão de projetos de desenvol-
vimento de novos produtos do Grupo Medinfar para identificar oportunidades de melhoria. Inicialmente,
para analisar o funcionamento da gestão de projetos e identificar desafios associados à mesma, recorreu-
se a várias fontes de recolha de dados. A principal, foram entrevistas semiestruturadas realizadas a oito
colaboradores, e secundariamente recorreu-se à observação direta e análise de documentação, de modo
a corroborar a informação recolhida das entrevistas. Com base nas informações recolhidas concluiu-se
que todas as questões identificadas no âmbito da gestão de projetos remetem para um único problema
geral na organização, o atraso dos projetos. Adicionalmente, foi possível identificar as causas para o
atraso dos projetos. Posto isto, através da utilização do diagrama de causa-efeito representou-se as cau-
sas e identificou-se as respetivas causas raiz e, posteriormente, aplicou-se o diagrama de Pareto para
priorizar as mesmas. Verificou-se que era prioritário atuar na “falta de prática de registo e documenta-
ção” e “falta de procedimento”. Para abordar estas questões, foram sugeridas sete propostas de melhoria,
das quais uma, o mapeamento do processo dos projetos de desenvolvimento de novos produtos, foi
implementada. O mapeamento proporcionou uma maior clareza sobre o processo. A implementação das
restantes propostas tem o potencial de melhorar significativamente a eficiência e eficácia da gestão de
projetos.
A investigação contribui para a compreensão dos desafios na gestão de projetos em ambientes
complexos e regulamentados e, conclui-se que é necessário a existência de uma estrutura organizada e
documentada para uma gestão eficaz dos projetos.
In the pharmaceutical industry, the development of new products is a complex and essential pro- cess where efficiency in project management is considered crucial to ensure the launch of innovative products within the deadlines and costs set, as well as to guarantee competitiveness and regulatory com- pliance. This dissertation aims to understand and analyze the Medinfar Group's new product development project management process in order to identify opportunities for improvement. To begin with, various sources of data were used to analyze how project management works and identify the challenges asso- ciated with it. The main one was semi-structured interviews with eight employees and, secondarily, direct observation and document analysis were used to corroborate the information gathered from the interviews. Based on the information gathered, it was concluded that all the issues identified in the area of project management lead to a single general problem in the organization: project delays. In addition, it was possible to identify the causes of project delays. That said, using the cause-effect diagram, the causes were represented and their root causes identified, and then the Pareto diagram was applied to prioritize them. It was found that “lack of recording and documentation practices” and “lack of proce- dures” were priorities for action. To address these issues, seven proposals for improvement were sug- gested, one of which, the mapping of the new product development project process, was implemented. The mapping provided greater clarity about the process. The implementation of the remaining proposals has the potential to significantly improve the efficiency and effectiveness of project management. The research contributes to the understanding of the challenges of project management in com- plex and regulated environments and concludes that an organized and documented structure is necessary for effective project management.
In the pharmaceutical industry, the development of new products is a complex and essential pro- cess where efficiency in project management is considered crucial to ensure the launch of innovative products within the deadlines and costs set, as well as to guarantee competitiveness and regulatory com- pliance. This dissertation aims to understand and analyze the Medinfar Group's new product development project management process in order to identify opportunities for improvement. To begin with, various sources of data were used to analyze how project management works and identify the challenges asso- ciated with it. The main one was semi-structured interviews with eight employees and, secondarily, direct observation and document analysis were used to corroborate the information gathered from the interviews. Based on the information gathered, it was concluded that all the issues identified in the area of project management lead to a single general problem in the organization: project delays. In addition, it was possible to identify the causes of project delays. That said, using the cause-effect diagram, the causes were represented and their root causes identified, and then the Pareto diagram was applied to prioritize them. It was found that “lack of recording and documentation practices” and “lack of proce- dures” were priorities for action. To address these issues, seven proposals for improvement were sug- gested, one of which, the mapping of the new product development project process, was implemented. The mapping provided greater clarity about the process. The implementation of the remaining proposals has the potential to significantly improve the efficiency and effectiveness of project management. The research contributes to the understanding of the challenges of project management in com- plex and regulated environments and concludes that an organized and documented structure is necessary for effective project management.
Descrição
Palavras-chave
Gestão de Projetos Desenvolvimento de Novos Produtos Indústria Farmacêutica Mapeamento de Processos