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Abordagens Inovadoras à Gestão de Recursos na Manutenção Aeronáutica
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Orientador(es)
Resumo(s)
A indústria aeronáutica desempenha um papel crucial na economia global, sendo res-
ponsável pela mobilidade segura de pessoas e mercadorias. Contudo, esta indústria enfrenta
pressões constantes no que diz respeito à segurança operacional, prazos de entrega e na exi-
gência de inovação tecnológica. Nesse contexto, práticas de melhoria contínua aliadas à trans-
formação digital surgem como soluções essenciais para aumentar a eficiência operacional.
O presente estudo, desenvolvido na OGMA, tem como principal objetivo aumentar a
eficiência na utilização dos técnicos de manutenção aeronáutica. O aumento da taxa de utili-
zação de um técnico é fundamental para garantir o cumprimento do plano de manutenção,
possibilitando a realização do serviço em menos tempo, aumentando a satisfação dos clientes.
Este estudo visa mitigar os fatores que impactam negativamente a utilização, como a imputa-
ção em atividades que não agregam valor para o cliente e a "Não Imputação", situação em
que o técnico está inativo, sem realizar qualquer tarefa.
Para reduzir a alocação de tempo em atividades que não agregam valor, foi criada uma
lista de verificação que facilitou uma interação direta com os técnicos, permitindo identificar
com maior precisão as causas frequentes das interrupções dos trabalhos do hangar, para rea-
lizar atividades de arrumação. Para diminuir a "Não Imputação" foi criada uma ferramenta di-
gital que permite fazer as alocações dos técnicos a projetos e identificar aqueles que não ti-
nham trabalho e redistribuí-los por outras áreas. Anteriormente, os quadros de alocação eram
físicos e estavam colocados em cada um dos hangares, levando a que a sua consulta levasse
cerca de 30 minutos, com esta melhoria, essa consulta pode ser realizada em cerca de 1 minuto,
representando uma diminuição de 97%. A implementação integral destas propostas permitirá
à empresa aumentar a taxa de utilização dos técnicos.
The aeronautical industry plays a crucial role in the global economy, ensuring the safe mobility of people and goods. However, this industry faces constant pressures regarding op- erational safety, delivery deadlines and the need for technological innovation. In this context, continuous improvement practises combined with digital transformation have emerged as es- sential solutions to increase operational efficiency. The main aim of this study, carried out at OGMA is to increase the use efficiency of aircraft maintenance technicians. Increasing a technician's use rate is fundamental to ensuring compli- ance with the maintenance plan, enabling the service to be carried out in less time and increas- ing customer satisfaction. This study aims to mitigate the factors that have a negative impact on efficiency, such as allocation to activities that do not add value for the client and ‘non- allocation’, a situation in which the technician is inactive, without performing any task. To reduce the amount of time spent on activities do not add value, a checklist was cre- ated to facilitate direct interaction with the technicians, making it possible to identify more precisely the frequent causes of hangar work interruptions to perform tidying tasks. In order to reduce 'non-allocation', a digital tool was created to allocate technicians to projects and identify those who had no work and redistribute them to other areas. Previously, the allocation boards were physical and located in each of the hangars, which took around thirty minutes to consult. With this improvement, the boards can be consulted in less than a minute, represent- ing a decrease of 97%. The full implementation of these proposals will allow the company to increase the use rate of technicians.
The aeronautical industry plays a crucial role in the global economy, ensuring the safe mobility of people and goods. However, this industry faces constant pressures regarding op- erational safety, delivery deadlines and the need for technological innovation. In this context, continuous improvement practises combined with digital transformation have emerged as es- sential solutions to increase operational efficiency. The main aim of this study, carried out at OGMA is to increase the use efficiency of aircraft maintenance technicians. Increasing a technician's use rate is fundamental to ensuring compli- ance with the maintenance plan, enabling the service to be carried out in less time and increas- ing customer satisfaction. This study aims to mitigate the factors that have a negative impact on efficiency, such as allocation to activities that do not add value for the client and ‘non- allocation’, a situation in which the technician is inactive, without performing any task. To reduce the amount of time spent on activities do not add value, a checklist was cre- ated to facilitate direct interaction with the technicians, making it possible to identify more precisely the frequent causes of hangar work interruptions to perform tidying tasks. In order to reduce 'non-allocation', a digital tool was created to allocate technicians to projects and identify those who had no work and redistribute them to other areas. Previously, the allocation boards were physical and located in each of the hangars, which took around thirty minutes to consult. With this improvement, the boards can be consulted in less than a minute, represent- ing a decrease of 97%. The full implementation of these proposals will allow the company to increase the use rate of technicians.
Descrição
Palavras-chave
Lean Manutenção Aeronáutica Business Intelligence Gestão de Recursos Gestão de Processos Inovação Tecnológica