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The Value of Digital Transformation Initiatives in Manufacturing firms
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Orientador(es)
Resumo(s)
Digital Transformation (DT) is a fundamental enabler to value-generation in manufacturing
firms, with initiatives leading to improved efficiency, innovation and flexibility in organizations.
But despite the various academic research in this field, the factors enabling the successful
implementation of these DT initiatives are still at large underexplored, particularly in the context
of industrial firms. Thus, this thesis uses the Technology-Organization-Environment (TOE)
framework and a mixed-methods approach to explore the key drivers of DT success in
manufacturing firms, within a Portuguese context. The findings of this dissertation reveal that
some of the proposed model construct items (also referred as enabling factors) like ICT literacy,
top management support, integrated systems, and data quality are critical enablers of value
creation, while technology complexity and regulation/government intervention may pose as
obstacles to the successful implementation of DT initiatives. This TOE-based proposed model
also highlights the relationships between technology readiness, organizational agility, and
environmental competitiveness as avenues for firms to attain operational efficiency, innovation,
and market expansion. Finally, actionable strategies are proposed in this research to managers
in manufacturing firms (or other relevant stakeholders), to guide them in their digital
transformation journey, in making decisions concerning resource allocation and in setting the
right culture that fosters innovation and success. Future research can expand on this work by
exploring different sectors or refining the metrics for assessing DT impact.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Digital Transformation Digitalization Manufacturing Sector Industrials TOE Framework Enabling Factors Value creation DSR Mixed methods SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure SDG 12 - Responsible production and consumption