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Publicação
E-Government Service Delivery in Rwanda: Overcoming Infrastructure Limitations (A UN EGDI-Based Study for LDCs)
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| 4.25 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
E-government is an excellent tool for achieving sustainable development by enhancing
service delivery, transparency, and public participation, especially in least-developed
countries. Rwanda, a developing country, despite its infrastructure limitations, is now a leader
in e-government service delivery within Africa. The purpose of this study was to identify and
explain the reasons behind Rwanda's success in providing e-government services. This study
reviewed the literature and identified successes that led Rwanda to attain a high score in the
Online Service Index (OSI) in the latest UN survey of the year 2022 about digital
transformation, which measures the effectiveness and accessibility of e-government services.
The findings of this study highlight the key factors, including user feedback, real-time data
analytics, broadband expansion, digital awareness, the country’s digital strategy, and private
sector cooperation in Rwanda’s digital ecosystem, which were mostly key factors in Rwanda's
online service delivery success. The significance of Rwanda's success is that it demonstrates
how strategy, planning, and innovation can help developing countries overcome the
challenges they face in the digital age.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
E-Government Least-Developed Countries Rwanda Online Service Index SDG 9 - Industry, innovation and infrastructure SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals