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Critical Success Factors for BPM Adoption in Organizations: The Role of Culture and Context
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 1.86 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
Business Process Management (BPM) is a holistic management approach commonly applied
to increase the effectiveness and efficiency of processes in organizations. Despite
considerable investments in process improvement, many BPM initiatives still fail. Recent
research emphasizes that there is no “one-size-fits-all” approach and that it is essential to
consider the context of the initiative. There is a variety of factors that may support but also
limit BPM initiatives. One crucial factor is the culture of an organization. If the culture does
not align with the BPM objectives, the BPM initiative is likely to fail. This study conducts a
comprehensive literature review to collect the most important factors influencing BPM
adoption. It serves as a basis for the development of a conceptual model focusing on
contextual factors influencing BPM adoption success and cultural values and factors
supporting BPM initiatives. Semi-structured interviews validate the model. Based on the
findings, the model is complemented by a set of general BPM methods and methods to create
a culture supportive of BPM objectives. The resulting framework contributes to the research
on the concepts of context and culture in BPM and helps practitioners establish a culture
supportive of BPM and adopt BPM successfully.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Business Analytics
Palavras-chave
Business process management Critical success factors Context BPM Culture Methods SDG 4 - Quality education SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure