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Assessing post-adoption behavior of shared e-scooters Evidence from European countries
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Orientador(es)
Resumo(s)
The vast adoption of shared e-scooters in the early stage of implementation caused service providers and law regulators several challenges they needed to overcome (i.e., safety issues and service management). To understand the effectiveness of the measures applied on users’ intention to continue using the service our research combined the UTAUT-2 and ECM. 263 valid user responses were collected. Our model explained 71% of the variance in shared e-scooters use, 25% in satisfaction, and 68% in continuance intention. It was found that shared e-scooters continuance intention is affected by usage behaviors, satisfaction, safety, price value and environmental concerns.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Dockless e-scooter Micromobility IS post-adoption motivations Continuance Intention UTAUT2 Expectation-confirmation model (ECM) SDG 3 - Good health and well-being SDG 4 - Educação de qualidade SDG 7 - Affordable and clean energy SDG 11 - Sustainable cities and communities SDG 12 - Responsible production and consumption SDG 13 - Climate action SDG 14 - Life below water SDG 15 - Life on land SDG 16 - Peace, justice and strong institutions SDG 17 - Partnerships for the goals