The Impact of Dashboard Visualizations in CISCO’s: Operations & Decision-Making Processes

Abstract

Business Intelligence has been growing significantly in recent years and has been more and more used in companies that strive for innovation and to always be up to date with their competitors. With this, there’s an increased need to have specialized professionals that deliver new perspectives and insights of looking at the data and allow for the companies to grow wisely and efficiently. It is crucial to understand in what ways the concept of Business Intelligence being implemented and a regular practice has an impact on the companies and how they function, that being the main subject of study of the report. This report is with regards to the one-year internship started in March of 2022 as a Business Operations Analyst at CISCO, with the aim of conducting a deep analysis and translating the data into actional business insights and assist business functions to create value for key strategic initiatives, namely by gathering data, creating dynamic visualizations through dashboards, and analyzing/investigating their impact and importance on the firm’s efficiency and how it influences its decision-making processes. With this internship I was able to not only learn but to also experience in first-hand the importance of business intelligence and have a practical example of how the outcomes changed when compared to previous solutions and practices.