Adoption and use of digital financial services

Abstract

The study of digital financial services is not recent; however, since COVID-19, new attention has been given to solutions that avoid face-to-face interactions. Accordingly, the number of studies on the topic of digital financial services has increased, covering new topics, such as digital wallets. Thus, this study presents a weight and meta-analysis that synthesises previous literature on digital financial services use. Using 121 articles, four analyses were performed for all financial solutions, but also per main service, such as digital banking, digital management and payment services, and digital wallets. Results show the relevance of technology adoption factors such as perceived usefulness, ease of use, but also security and trust dimensions for individuals to use these solutions. Additionally, results from the moderation analysis show that more money-oriented cultures tend to use these services more when perceiving them as easy to use. The findings of this study support practitioners and future research.