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Diagnosis and TQM Strategies for Improving the Organizational Efficiency of a Consulting Company
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Orientador(es)
Resumo(s)
Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a management consulting company by applying and improving internal operational excellence. This was accomplished using a case study. In order to overcome the problems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 standard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and efficiency of the commercial has increased.
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Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
Palavras-chave
Business intelligence ISO 9001:2015 Process approach Quality tools TQM Automotive Engineering Aerospace Engineering Mechanical Engineering Fluid Flow and Transfer Processes
Contexto Educativo
Citação
Editora
Springer