Influence of Enterprise Social Networks on job performance - The role of attitude moderated effect

Abstract

The Covid-19 pandemic has affected our lives, increasing the pace at which Enterprise Social Networks (ESN) are being adopted and used. Recently, collaborative activities have increased sharply by 50%, since today 80% of professional people’s time is spent in meetings or answering colleagues. Combining the notion that collaborative work is becoming more and more important with the fact that by using social technologies companies can raise the productivity of “knowledge workers” by 20 to 25%, an important field of study has arisen. The current contribution is to go beyond the initial glimpse that Mcafee gave us about the topic in 2009. The objective is to investigate the extent to which ESN can explain productivity, and what the role of attitude moderated effect is on adoption/utilization and productivity over ESN. The study is focused on the individual level, considering an adaptation of the TTF model in which the attitude moderated effect is added. 215 responses were collected that explain 56.6% of the dependent variable, which is job performance. Considering the attitude moderated effect, it is notable that attitude, utilization, and TTF have an enormous impact on job performance.