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Publicação
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
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Resumo(s)
Smart governance is one of the domains that constitute the smart city concept. In Western European
countries, this concept is associated with e-participation, which is conceptualized as the use of
Information and Communication Technologies (ICT) to mediate and transform the relations between
citizens and governments toward increasing citizens' participation. This study concentrates on
crowdsourcing incident management platforms. It uses data about incidents submitted on the Na
Minha Rua Lx platform and focuses on understanding socio-demographic patterns related to urban
noise complaints reported in Lisbon. Furthermore, relevant factors were analyzed using other data
sources, such as the Portuguese Census of 2021 and the Lisbon Open Data Portal datasets. Following
a Design Science Research Methodology approach, a dashboard was built to achieve the research
objectives. The results provide tangible insights for policy-making, revealing that the factors that most
impact urban noise complaints in Lisbon are work and anthropic activities, the number of households
per residential building, gender, and age. In contrast, population density, education level, and marital
status are factors that have a lower impact on urban noise complaints in Lisbon.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Smart governance E-participation Incident management platforms Na Minha Rua Lx Crowdsourcing Noise complaints SDG 11 - Sustainable cities and communities