Utilize este identificador para referenciar este registo: http://hdl.handle.net/10362/13771
Título: Differences in ERP use and value across Iberian Manufacturing and Services SMEs
Autor: Rebelo, Jorge Miguel da Silveira
Orientador: Ruivo, Pedro Miguel Fernandes
Oliveira, Tiago André Gonçalves Félix de
Palavras-chave: Enterprise Resource Planning (ERP)
ERP use
ERP value
Manufacturing
Technology-Organizational-Environment
Resource-Based View
Data de Defesa: 8-Out-2013
Resumo: Enterprise Resource Planning (ERP) system literature reports very little research on post-adoption stages, that is, actual usage and value. Even fewer studies focus on the specificities of an industry analysis. Based on the Technology-Organizational-Environment (TOE) framework and the Resource-Based View (RBV) theory, we develop a research model to measure and examine determinants of ERP use and value and their impact in the Iberian region (Portugal and Spain) across Manufacturing and Services industries in Small and Medium Enterprises (SMEs). The empirical test was conducted through structural equation modelling, using data from 261 firms in the peninsula in the Manufacturing and Service industries. Results show that amongst ERP use determinants, Training is the most important determinant for Service firms and Compatibility for Manufacturing firms. Firm size, Analytics, and Collaboration contribute to ERP Value in both industries, with Analytics being more important for the Service industry. The paper provides insight into which determinants contribute to ERP use and ERP value in Iberian Manufacturing and Services SMEs, offering managerial and academic implications.
URI: http://hdl.handle.net/10362/13771
Designação: Mestrado em Gestão de Informação
Aparece nas colecções:NIMS - Dissertações de Mestrado em Gestão da Informação

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