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E-Health individual adoption - empirical model based on UTAUT 2.
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Orientador(es)
Resumo(s)
The future of health care delivery is becoming more citizen-centred, as today’s
user is more active, better informed and more demanding. The European Commission
is promoting online health services and, therefore, member states will need to boost
deployment and use of online services. This makes e-health adoption an important field
to be studied and understood.
This study applied the extended unified theory of acceptance and usage
technology (UTAUT2) to explain patients’ individual adoption of e-health. An online
questionnaire was administrated Portugal using mostly the same instrument used in
UTAUT2 adapted to e-health context. We collected 386 valid answers.
Performance expectancy, effort expectancy, social influence, and habit had the
most significant explanatory power over behavioural intention and habit and
behavioural intention over technology use. The model explained 52% of the variance in
behavioural intention and 32% of the variance in technology use.
Our research helps to understand the desired technology characteristics of ehealth.
By testing an information technology acceptance model, we are able to
determine what is more valued by patients when it comes to deciding whether to adopt
e-health systems or not.
Descrição
Palavras-chave
UTAUT2 Technology adoption E-health Health care consumers