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A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 2.82 MB | Adobe PDF |
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Orientador(es)
Resumo(s)
Process efficiency has been a concern for organizations since the beginning. Numerous methodologies
to improve process efficiency have been proposed and developed throughout the years; one of those
methodologies is business process management. Business process management can bring to
organizations a performance improvement, reduce costs and process cycle time, and improve overall
customer satisfaction. The proposed project's goal for the internship was to study the organization’s
process by identifying, modeling, analyzing, redesigning, and implementing the proposed changes. The
organization is focused on the sale and service provider of technology products and accounting
services in the Azorean environment. After some analysis and deliberation, the most adequate process
to receive this business process management approach was the Technical Assistance process.
Descrição
Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
BPM BPMN Process modeling Process Analysis Information Management Process Redesign