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Estruturação e Organização das Atividades de Projeto numa Empresa de Serviços de Engenharia
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O início dos trabalhos de uma microempresa pode-se tornar complexo devido à falta de organização das suas atividades. A empresa MIME, empresa alvo de estudo desta dissertação, carece de um défice de estruturação e organização nas suas atividades, funcionando com base nos conhecimentos dos seus trabalhadores adquiridos empiricamente.
O objetivo deste trabalho trata-se de organizar a abordagem ao projeto, centrando-se no incremento da satisfação dos seus clientes, na evolução das caraterísticas do projeto mais atraentes aos clientes, na escolha dos possíveis layouts das instalações, e finalmente, a organização dos métodos de orçamentação dos projetos.
A implementação do estudo de satisfação do modelo Kano auxilia a empresa projetista a descodificar de que forma os clientes se sentem em relação aos requisitos do projeto, reconhecendo desta forma como se comporta a satisfação dos clientes em função do desempenho do requisito. Complementando o estudo de satisfação Kano com a metodologia QFD, foi possível estudar quais os requisitos prioritários ao aperfeiçoamento do seu desempenho. Um projeto bem-sucedido e rentável requer uma disciplinada estimativa de custos, baseando-se num planeamento de recursos rigoroso, entre outros custos inerentes ao projeto. Numa fase posterior, deve ser criado um orçamento mestre, com um cronograma do projeto, dividindo os custos por dias, semanas ou tarefas.
O caso de estudo da presente dissertação trata-se de um projeto de construção de uma fábrica de produção alimentar para animais. A fase inicial de um projeto de construção como este, necessita de uma especial atenção à estruturação da produção, aos processos subjacentes à transformação da matéria-prima em produto final; e à organização do layout dos equipamentos na estrutura fabril.
The beginning of the labor of a small company can become complex due to the lack of organization of their activities. The company MIME, study target of this dissertation, has a lack of structure and organization in their activities, therefore, working on the basis of their employees knowledge acquired empirically. The goal of this work is to organize the project approach focusing on increasing the customer satisfaction, by evolving the main characteristics which brings more satisfaction to the clients, the choice of possible layouts of the facilities, and finally, the organization of budgeting projects methods. The implementation of the satisfaction study in the Kano model, aids the designers onto decode how the customers feel about the projects requirements, thereby acknowledging the behavior of the customer satisfaction versus the performance of the project requirements. Complementing the study of the Kano model of satisfaction with the QFD methodology, it is possible to study which are the priority requirements to improve their performance. A successful and profitable project requires disciplined cost estimation, based on a rigorous planning of recourses and other costs related to the project. At a later phase, a master budget should be created, with a defined schedule of the project, sorting the costs by days, weeks or tasks. The study case of this dissertation is a project of a construction of a food production factory for animals. The initial phase of a construction project like this, requires a special attention to the production structures, to the processes the product goes by till it reaches its final form and to the layout organization of the equipment at the factory structure.
The beginning of the labor of a small company can become complex due to the lack of organization of their activities. The company MIME, study target of this dissertation, has a lack of structure and organization in their activities, therefore, working on the basis of their employees knowledge acquired empirically. The goal of this work is to organize the project approach focusing on increasing the customer satisfaction, by evolving the main characteristics which brings more satisfaction to the clients, the choice of possible layouts of the facilities, and finally, the organization of budgeting projects methods. The implementation of the satisfaction study in the Kano model, aids the designers onto decode how the customers feel about the projects requirements, thereby acknowledging the behavior of the customer satisfaction versus the performance of the project requirements. Complementing the study of the Kano model of satisfaction with the QFD methodology, it is possible to study which are the priority requirements to improve their performance. A successful and profitable project requires disciplined cost estimation, based on a rigorous planning of recourses and other costs related to the project. At a later phase, a master budget should be created, with a defined schedule of the project, sorting the costs by days, weeks or tasks. The study case of this dissertation is a project of a construction of a food production factory for animals. The initial phase of a construction project like this, requires a special attention to the production structures, to the processes the product goes by till it reaches its final form and to the layout organization of the equipment at the factory structure.
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Modelo Kano QFD Layout Projeto Empresa de Engenharia