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Análise e modelação de processos para a área de retenção de talentos das organizações especialistas em tecnologias de informação
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O presente trabalho de investigação tem como objectivo produzir um conjunto de artefactos BPMN que representem as melhores práticas dos processos de retenção de talentos para organizações especialistas em tecnologias de informação.
O objectivo destes artefactos é representarem “templates” que permitam a qualquer organização estabelecer e adaptar com maior facilidade processos de retenção de talentos, tendo em conta as suas necessidades e conjectura actual. Estes “templates” traduzem-se num conjunto de subprocessos interligados entre si que quando executados com sucesso são a chave para uma retenção de talentos eficiente, nomeadamente: avaliação de potencial e desempenho; definição do plano de formações; definição de estratégia de retenção de talento personalizada; definição dos benefícios globais da organização; cálculo da remuneração e definição de um programa de retraining.
Para se desenhar os artefactos BPMN foi adoptada a metodologia design science, uma vez que é a que melhor se adequa a projectos de investigação, tendo o objectivo de modelar artefactos a partir de bases teóricas.
Os artefactos criados foram apresentados a quatro participantes responsáveis de Gestão de Recursos Humanos de várias áreas, como tecnologias de informação e outras, que mediante um questionário deram os seus pareceres relativamente à usabilidade dos mesmos dentro das suas organizações assim como possíveis melhorias.
Com a realização deste trabalho de investigação espera-se que possibilite às organizações uma maior consciencialização sobre a prática de procedimentos tão importantes como os de reter talentos, sendo esta uma problemática existente em muitas organizações.
This research aims to produce a set of BPMN artefacts that represent a set of best practices for talent retention processes in organizations specialized in information technology. These artefacts represent "templates" that would provide any organization with an easier way to establish and adapt their talent retention processes according to their needs and current conjecture. These "templates" translate into a set of interconnected sub-processes that, when successfully executed, are the key to efficient talent retention, namely: evaluation of potential and performance; definition of the training plan; definition of talent retention strategy; definition of the overall benefits of the organization; calculation of remuneration and definition of a retraining program. To design these BPMN artefacts, a design science methodology was adopted, this methodology is the best suited to research projects that aim to model artefacts from theoretical bases. The artefacts created were presented to four participants that are currently responsible for Human Resource Management from various areas, such as information technology and others, who, through a questionnaire, gave their opinions regarding the artefact’s usability within their organizations as well as possible improvements. With the completion of the dissertation, it is expected that this work will enable organizations to raise awareness of the importance of procedures such as those involved in retaining talent, which is an issue very present in many organizations.
This research aims to produce a set of BPMN artefacts that represent a set of best practices for talent retention processes in organizations specialized in information technology. These artefacts represent "templates" that would provide any organization with an easier way to establish and adapt their talent retention processes according to their needs and current conjecture. These "templates" translate into a set of interconnected sub-processes that, when successfully executed, are the key to efficient talent retention, namely: evaluation of potential and performance; definition of the training plan; definition of talent retention strategy; definition of the overall benefits of the organization; calculation of remuneration and definition of a retraining program. To design these BPMN artefacts, a design science methodology was adopted, this methodology is the best suited to research projects that aim to model artefacts from theoretical bases. The artefacts created were presented to four participants that are currently responsible for Human Resource Management from various areas, such as information technology and others, who, through a questionnaire, gave their opinions regarding the artefact’s usability within their organizations as well as possible improvements. With the completion of the dissertation, it is expected that this work will enable organizations to raise awareness of the importance of procedures such as those involved in retaining talent, which is an issue very present in many organizations.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Gestão de Recursos Humanos Retenção de talentos Modelação de processos de negócios BPMN 2.0 Human resource Management Retaining talent Modeling of business processes