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Method to Foster Intelligent Processes Automation into an Organization

2021-10-08Dissertação de mestrado Acesso aberto
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dc.contributor.advisorSantos, Vítor Manuel Pereira Duarte dos
dc.contributor.authorCardoso, Afonso Pires de Matos Gomes
dc.date.accessioned2021-10-12T14:16:27Z
dc.date.available2021-10-12T14:16:27Z
dc.date.issued2021-10-08
dc.descriptionDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Managementpt_PT
dc.description.abstractThe present dissertation introduces a framework for process automation with the purpose of making them intelligent, in order to increase consistency, optimize execution-time and free workers from low value-added tasks. Foster Intelligent Processes Automation into an Organization is a topic that remains underdeveloped today. Being a relatively recent topic, intelligent process automation may be known as an extension of automated processes “on steroids”. The main objective of this project is to propose a method to find and promote Intelligent Automation to a target process, providing a walkthrough guideline, so organizations can identify, assess, and design a process of converting current processes into intelligent automated processes. In order to evaluate the proposed framework, a case study is presented, and a set of interviews was carried out with two groups: an academic group and a group of agents who manage processes in an organization.pt_PT
dc.identifier.tid202776417pt_PT
dc.identifier.urihttp://hdl.handle.net/10362/125982
dc.language.isoengpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectAutomationpt_PT
dc.subjectWorkflowpt_PT
dc.subjectRobotic Process Automationpt_PT
dc.subjectArtificial Intelligencept_PT
dc.subjectIntelligent Process Automationpt_PT
dc.subjectCognitive Technologypt_PT
dc.titleMethod to Foster Intelligent Processes Automation into an Organizationpt_PT
dc.typemaster thesis
dspace.entity.typePublication
rcaap.rightsopenAccesspt_PT
rcaap.typemasterThesispt_PT
thesis.degree.nameMestrado em Gestão de Informação, especialização em Gestão dos Sistemas e Tecnologias de Informaçãopt_PT

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NIMS - Dissertações de Mestrado em Gestão da Informação (Information Management)