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Maximizing ROI in information systems investment decisions : CRUDi implementation for telecommunication organizations
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| 1.7 MB | Adobe PDF |
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Orientador(es)
Resumo(s)
This article set sights on aligning Business with Information Systems. The continuous alignment of
business and IT in a rapidly changing environment is a grand challenge for today's enterprises. It has
been a cause for concern by organizations or by managers who recognize the importance and benefits
that this alignment brings to organizations. The information systems should be seen as a blend of
people, processes and technology structured in order to be capable of achieving the business goals.
This article will present the ways which companies can make maximum returns on investment into
Information systems, assessing the comparative importance of each information system to business,
with a focused study on the Telecommunication industry. The main contributions of this work are the
CRUDi framework as a tool to improve alignment between business and IS strategies and the CRUDi
survey and its results qualifying the Telecommunication industry’s opinion regarding the relative
importance of processes and investments.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
CRUDi framework Information Systems investment management