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Publicação
Data-Driven Decision-Making: Customizing Agile Development Application in ServiceNow for Enhanced Management Insights
| Nome: | Descrição: | Tamanho: | Formato: | |
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| 5.43 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
Embracing digital transformation and process automation is critical to managing
organizations' growing amounts of data. This allows for informed decision-making through
easy access to the correct data, as made possible by platforms like ServiceNow. This cloudbased platform uses an Information Technology Service Management (ITSM) system to
manage IT services and automate business processes. However, ServiceNow's Agile
Development 2.0 application lacks the capability to monitor time allocation and quality
metrics during story development. Therefore, the main objective of this project was to create
customizations that add new features and capabilities to the Agile Development 2.0
application in ServiceNow. Automation was designed to power these customizations and
create a master dashboard to achieve the project goal. This dashboard illustrates performance
and quality at each stage of a story's development. It provides a real-time view of the metrics
and information collected through the customization package, enhancing decision-making
based on data.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Performance Metrics Dashboard ServiceNow Customization ITSM Automation Time Allocation Scrum