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Desenvolvimento De Melhorias Ao Método De Formação Dos Operadores De Uma Empresa
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| 4.86 MB | Adobe PDF |
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Orientador(es)
Resumo(s)
Nesta fase de elevada incerteza, fatores como a COVID-19, a guerra e a inflação provo-
cam instabilidade nos recursos humanos das empresas, tanto ao nível de absentismo como ao
nível de entrada e saída de colaboradores. Desta forma, é essencial para as empresas reforçar
a polivalência dos seus colaboradores, colmatando as falhas de mão de obra qualificada para
que não percam capacidade de trabalho e mantenham os índices de produtividade.
O objetivo desta dissertação consistente na melhoria do método de formação de ope-
radores na empresa, de forma a aumentar as suas qualificações.
A metodologia dos 5 Porquês foi utilizada para identificar as causas dos problemas exis-
tentes no método de formação da empresa em análise, tornando assim possível a definição de
melhorias relevantes para a otimização deste método.
Após várias reuniões com a equipa de suporte de produção da empresa, bem como
aplicando a metodologia observacional ao funcionamento de método de formação da em-
presa, definiram-se as propostas de melhoria que deviam ser aplicadas.
O registo das qualificações dos operadores na "Matriz de Qualificação Digital" e a con-
ceção de um Dashboard, por parte do autor, com gráficos dinâmicos que representam infor-
mações relevantes das qualificações de todos os operadores, são algumas das propostas de
melhoria implementadas que possibilitaram a monitorização destas informações.
As melhorias implementadas no método de formação dos operadores resultaram na cla-
rificação e simplificação das tarefas na aplicação do mesmo, tornando o processo mais eficaz
e aumentando assim as qualificações dos operadores, tal como era proposto.
In this phase of high uncertainty, factors such as COVID-19, war, and inflation cause in- stability in the human resources of companies, both in terms of absenteeism and the entry and exit of employees. Thus, it is essential for companies to strengthen the multipurpose of their employees, filling the gaps in qualified labor so that they do not lose working capacity and maintain production rates. The objective of this dissertation is to improve the operator training method of the com- pany, to increase their qualifications. The 5 Whys methodology was used to identify the causes of the existing problems in the training method of the company under analysis, making it possible to define relevant improve- ments for the optimization of this method. After several meetings with the company's production support team, as well as applying the observational methodology to the operation of the company's training method, the pro- posals for improvement that should be applied were defined. The registration of the operators' qualifications in the "Digital Qualification Matrix" and the design of a Dashboard, by the author, with dynamic graphics representing relevant infor- mation about the capabilities of all operators are some of the implemented improvement pro- posals that allowed the monitoring of this information. The improvements implemented in the operator training method resulted in the clarify- ing and simplifying tasks in its application, making the process more effective and increasing the operators' qualifications, as proposed.
In this phase of high uncertainty, factors such as COVID-19, war, and inflation cause in- stability in the human resources of companies, both in terms of absenteeism and the entry and exit of employees. Thus, it is essential for companies to strengthen the multipurpose of their employees, filling the gaps in qualified labor so that they do not lose working capacity and maintain production rates. The objective of this dissertation is to improve the operator training method of the com- pany, to increase their qualifications. The 5 Whys methodology was used to identify the causes of the existing problems in the training method of the company under analysis, making it possible to define relevant improve- ments for the optimization of this method. After several meetings with the company's production support team, as well as applying the observational methodology to the operation of the company's training method, the pro- posals for improvement that should be applied were defined. The registration of the operators' qualifications in the "Digital Qualification Matrix" and the design of a Dashboard, by the author, with dynamic graphics representing relevant infor- mation about the capabilities of all operators are some of the implemented improvement pro- posals that allowed the monitoring of this information. The improvements implemented in the operator training method resulted in the clarify- ing and simplifying tasks in its application, making the process more effective and increasing the operators' qualifications, as proposed.
Descrição
Palavras-chave
Polivalência Método de Formação 5 Porquês Matriz de Qualificação Dashboard