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Blockchain technology in the area of e-Governance – Guidelines for implementation
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Orientador(es)
Resumo(s)
The perception of the public administration among society is widely associated with the area before
the digital age and the information revolution: Less efficiency, less democratic, partially transparent,
majorly bureaucratic, insufficient service quality, and slow responsiveness. Driven by information and
communication technologies, there is an urgent need for disrupting the public sector to improve
government decisions, increase the trust of citizens and their participation possibilities as well as
enhance government accountability and transparency. The blockchain as a novel and innovative
technology with its underlaying technological concept provides a plausible solution to reinvent the
public administration processes and transactions with other governments, businesses, or citizens.
This dissertation follows a design science research approach to apply multiple analytical methods and
perspectives to create an artifact. The type of evidence within this methodology is a systematic
literature review, with the goal to attain insights into the current state-of-the-art research of
blockchain technology in the area of e-Governance. Additionally, proven best practices from the
industry are examined in depth to further strengthen the credibility. Thereby, the systematic
literature review shall be used to pinpoint, analyze, and comprehend the obtainable empirical
studies and research questions. This methodology supports the main goal of this dissertation, to
develop and propose evidence-based practice guidelines for the implementation of blockchain
technology that can be followed by the public administration.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Blockchain Blockchain technology e-Governance Public administration Design science research