A carregar...
Publicação
Uma estratégia para a aplicação de robotic process automation nos processos de gestão de recursos humanos
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 2.33 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
A transformação digital em curso é um produto da rápida e imparável evolução dos Sistemas de
Informação que são um fator transformador do modo de funcionamento das organizações. As novas
ferramentas digitais são elementos transformadores que permitem o redesign, otimização e
automatização dos processos. Estas questões serão particularmente relevantes nas organizações que
terão de ter a flexibilidade necessária a uma rápida adaptação, sob pena de perderem competitividade.
Business Process Management (BPM) e Robotic Process Automation (RPA) são dois dos atores desta
transformação. A combinação de sinergias entre a metodologia BPM e a tecnologia RPA, em
determinados contextos, poderá revelar-se benéfica e incrementar o potencial de automatização do
RPA. A área de Gestão de Recursos Humanos foi identificada como contexto, enquanto área
organizacional, com potencial para automatização de processos. O foco deste trabalho de investigação
incide sobre a aplicação do BPM e do RPA à automatização de processos, tendo como objetivo principal
propor uma estratégia para a automatização de processos na área de Gestão de Recursos Humanos.
Tem sido identificado na comunidade científica a escassez de estudos de propostas sistematizadas de
implementação e utilização RPA nas organizações. Como contributo para resolver esta questão, será
utilizada a proposta do Design Science Research para desenvolver um referencial de automatização
em RPA, que será validado com a sua aplicação em contexto organizacional.
The digital transformation underway is a product of rapid and unstoppable evolution of Information Systems, that are a transforming factor in the way organizations operate. The new digital tools are transforming elements that allow the redesign, optimization and automation of processes. These issues will be particularly relevant in Organizations that will have the necessary flexibility to adapt quickly, otherwise they will lose competitiveness. Business Process Management (BPM) and Robotic Process Automation (RPA) are two of the actors in this transformation. The combination of synergies between BPM methodology and RPA technology, in certain contexts, could be beneficial, increasing the automation potential of RPA. The Human Resources Management area was identified as a context and as an organizational area, with potential for process automation. The focus of this research work is on the application of BPM and RPA to process automation, with the main objective of proposing a strategy for process automation in the area of Human Resources Management. It has been identified in the scientific community the scarcity of studies of systematic proposals for the implementation and use of RPA. As a contribution to resolve this issue, the proposal of Design Science Research will be used to develop an automation framework in RPA, which will be validated with its application in an organizational context.
The digital transformation underway is a product of rapid and unstoppable evolution of Information Systems, that are a transforming factor in the way organizations operate. The new digital tools are transforming elements that allow the redesign, optimization and automation of processes. These issues will be particularly relevant in Organizations that will have the necessary flexibility to adapt quickly, otherwise they will lose competitiveness. Business Process Management (BPM) and Robotic Process Automation (RPA) are two of the actors in this transformation. The combination of synergies between BPM methodology and RPA technology, in certain contexts, could be beneficial, increasing the automation potential of RPA. The Human Resources Management area was identified as a context and as an organizational area, with potential for process automation. The focus of this research work is on the application of BPM and RPA to process automation, with the main objective of proposing a strategy for process automation in the area of Human Resources Management. It has been identified in the scientific community the scarcity of studies of systematic proposals for the implementation and use of RPA. As a contribution to resolve this issue, the proposal of Design Science Research will be used to develop an automation framework in RPA, which will be validated with its application in an organizational context.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
Palavras-chave
Business Process Management Robotic Process Automation Process Automation Gestão de Recursos Humanos BPMN 2.0 Business Processes