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The Role of Human Capital in New Information Systems Implementation: How it impacts a company’s competitive advantage and overall performance
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| 1.31 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
Technological evolution, a present element in current-day society and economies
worldwide, is a critical factor of success. Companies must be prepared to endure changes to
remain relevant in a world that cannot live without them. However, it is important to remember
that besides technological innovation, a vital part of this ongoing process is the people who make
it possible. Human Capital, the pillar of any organisation, plays a significant role in implementing
new Information Systems, a fact that this study aims to highlight.
With the development of the present work, the goal was not just to generate insights but
to delve deeper into the influence of ICT (Information and Communication Technology) on a
company's core competencies, overall firm performance, and competitive advantages. The
methodology adopted focused on collecting data from various sources by developing a survey
and global knowledge to understand the characteristics and properties of human behaviour and
its influence on the diffusion of knowledge.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
Palavras-chave
Information Systems Implementation Human Capital Organisational Culture Business Strategy Market Performance Profitability Competitive Advantage SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure