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Publicação
The Impact of Business Process Management on Business-IT Alignment in an SME: Fieldwork in a Portuguese SME
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| 1.11 MB | Adobe PDF |
Autores
Orientador(es)
Resumo(s)
This study addresses Business-IT Alignment (BITA) in Portuguese Small and medium-sized
enterprises (SMEs), focusing on how Business Process Management (BPM) can improve it,
specifically through Business Process Management Notation (BPMN). Using Design Science
Research (DSR), the study modeled an "As-Is" order management process, identified
inefficiencies, and iteratively developed a "To-Be" model based on stakeholder feedback. Key
improvements include centralized order reception, ticket prioritization, and partial
digitalization. The resulting model serves as an example for Small and Medium-sized
Enterprises (SMEs) aiming for digital transformation and better BITA.
Descrição
Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Business Analytics
Palavras-chave
BITA BPM BPMN SMEs DSR SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure