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Are social media and mobile applications threatening retail websites?

2023-01-01Artigo científico Acesso aberto
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dc.contributor.authorRamos, Ricardo Filipe
dc.contributor.authorRita, Paulo
dc.contributor.authorMoro, Sérgio
dc.contributor.institutionNOVA Information Management School (NOVA IMS)
dc.contributor.institutionInformation Management Research Center (MagIC) - NOVA Information Management School
dc.contributor.pblInderscience Enterprises Ltd
dc.date.accessioned2023-01-16T22:15:10Z
dc.date.available2024-12-31T01:31:26Z
dc.date.embargoedUntil2023-12-27
dc.date.issued2023-01-01
dc.descriptionRamos, R. F., Rita, P., & Moro, S. (2023). Are social media and mobile applications threatening retail websites? International Journal of Internet Marketing and Advertising, 18(1), 58-81. https://doi.org/10.1504/IJIMA.2023.128150. ---%ABS1%---Funding: The work by Ricardo Filipe Ramos and Sérgio Moro was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the following (Projects: UIDB/04466/2020 and UIDP/04466/2020). The work by Paulo Rita was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the Project: UIDB/04152/2020 – Centro de Investigação em Gestão de Informação (MagIC).
dc.description.abstractThe use of mobile applications (MA) and social media (SM) platforms is reshaping the access to the internet. This study aims to analyse if consumers prefer to use a MA/SM platform or a retail website to search for a product or service and what are the reasons supporting their choice. Data was collected through unstructured interviews applied to internet consumers. A total of 770 replies were returned with their perspective analysed through text mining to uncover hidden patterns of knowledge. The outcome revealed that the vital aspect that makes consumers prefer a retail website is due to service quality. The choice for MA/SM platforms is its system quality in the act of searching for a product or service online. The demographic analysis exposed that younger generations prefer MA/SM, suggesting a different future for retail websites.en
dc.description.versionauthorsversion
dc.description.versionpublished
dc.format.extent23
dc.format.extent1106598
dc.identifier.doi10.1504/IJIMA.2023.128150
dc.identifier.issn1477-5212
dc.identifier.otherPURE: 50647802
dc.identifier.otherPURE UUID: 64e680d7-c961-481d-8b90-0c550d930978
dc.identifier.othercrossref: 10.1504/IJIMA.2023.128150
dc.identifier.otherScopus: 85147809278
dc.identifier.otherWOS: 000913236300003
dc.identifier.otherORCID: /0000-0001-6050-9958/work/151407828
dc.identifier.urihttp://hdl.handle.net/10362/147678
dc.identifier.urlhttps://www.webofscience.com/wos/woscc/full-record/WOS:000913236300003
dc.identifier.urlhttps://www.scopus.com/pages/publications/85147809278
dc.identifier.urlhttp://www.inderscience.com/link.php?id=128150
dc.language.isoeng
dc.peerreviewedyes
dc.relationinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04152%2F2020/PT
dc.relationInformation Management Research Center
dc.subjectretail website
dc.subjectsocial media
dc.subjectmobile application
dc.subjectconsumer behaviour
dc.subjecttext mining
dc.subjectMarketing
dc.subjectSDG 9 - Industry, Innovation, and Infrastructure
dc.subjectSDG 12 - Responsible Consumption and Production
dc.titleAre social media and mobile applications threatening retail websites?en
dc.typejournal article
degois.publication.firstPage58
degois.publication.issue1
degois.publication.lastPage81
degois.publication.titleInternational Journal of Internet Marketing and Advertising
degois.publication.volume18
dspace.entity.typePublication
oaire.awardNumberUIDB/04152/2020
oaire.awardTitleInformation Management Research Center
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04152%2F2020/PT
oaire.fundingStream6817 - DCRRNI ID
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccess
relation.isProjectOfPublication3274bdb3-4dd3-4bbe-8f74-d34190081f87
relation.isProjectOfPublication.latestForDiscovery3274bdb3-4dd3-4bbe-8f74-d34190081f87

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NIMS: MagIC - Artigos em revista internacional com arbitragem científica (Peer-Review articles in international journals)