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Impact of Automation and Visualization on a Toyota´s European process
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| 1.57 MB | Adobe PDF |
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This dissertation focuses on implementing automation and visualization in a Toyota’s European
process that ensures compliance and customer safety across Europe. The Campaign Team within
Toyota Motor Europe (TME) plays a crucial role in this Request process. Given its significance to the
company, it is vital to automate and optimize this process and create visualization tools to enhance
effective monitoring and informed decision-making.
By incorporating the Toyota Business Process (TBP) framework, we defined thirteen steps for
completing this project. We analyzed existing pain points in the Request process, set clear goals,
proposed a To-Be process, and involved all stakeholders in tool development. To enhance efficiency,
we relied on some concepts from the Toyota Production System (TPS), including Nemawashi, Genchi
Genbutsu, and Poka-yoke.
As a result, we significantly reduced manual work performed by the Campaign Team every time a
new request is issued. Additionally, we provided all National Marketing & Sales Companies (NMSCs)
with a visual overview of the Request process. Other benefits were also implemented in this project,
such as job standardization, information centralization, and enhanced communication between
stakeholders and the Campaign Team. Overall, this dissertation presents a methodology that can be
replicated for enhancing other Toyota’s European processes.
Descrição
Internship Report presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Data Science
Palavras-chave
Process Automation Power Apps Data Visualization