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Understanding hosts’ task performance antecedents in e-rentals
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Purpose When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study aims to explain hosts’ task performance in short-term rentals (e-rentals). Design/methodology/approach The proposed model explains hosts’ task performance in e-rentals as a combination of task-specific user capabilities and technology capabilities. The model was tested using the partial least square path modelling technique. Findings Task-specific user capabilities of covert observation and interrogation were found to have a positive influence on task performance. Moreover, a moderation effect of representation on the relationship between self-disclosure and task performance was found to be significant, yet contrary to the one hypothesized. Originality/value The findings from this study help to develop the concept of task-specific user capabilities in shaping task performance.
Descrição
Barbeitos, I., & Oliveira, T. (2022). Understanding hosts’ task performance antecedents in e-rentals. Journal of Hospitality and Tourism Technology. https://doi.org/10.1108/JHTT-11-2020-0286 ---%ABS1%---Funding: This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC).
Palavras-chave
Task performance Sharing economy Short-term rentals P2P accommodation networks P2P accommodation platforms Task-specific user capabilities Computer-mediated communication Information Systems Tourism, Leisure and Hospitality Management Computer Science Applications SDG 12 - Responsible Consumption and Production