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The Unseen Shield: exploring the dynamics of resilience in the workplace
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Resumo(s)
The modern business environment is characterized by rapid change and unpredictability, making employee resilience an essential asset for organizations aiming to thrive. Resilience refers to the capacity of individuals to successfully adapt to adverse conditions, sustaining performance, and contributing positively to their environment (Vanhove et al., 2016). While the concept of resilience has attracted significant attention, the literature still lacks a clear definition, the elements that foster its development, and the mechanisms through which it influences organizational outcomes (Fisher et al., 2019; Hartmann et al., 2020; Vanhove et al., 2016). This dissertation aims to address these critical questions.
Furthermore, the study investigates how and why resilience influences outcomes of interest to organizations, such as learning, personal growth, and solving problems creatively. These outcomes are very important for organizations because they directly contribute to a more adaptable, innovative, and efficient workforce, which can lead to improved performance, competitive advantage, and the ability to navigate through challenges and changes effectively.
This dissertation comprises four distinct studies, all utilizing the Conservation of Resources theory (Hobfoll, 1989) as their core framework, specifically focusing on the primary principle of preventing the loss of resources. Study 1 and 2 investigate the crucial role of resilience in enhancing learning outcomes by acting as a protective mechanism that helps individuals prevent resource loss, thereby reducing emotional exhaustion and disengagement. Resilience serves as a barrier against emotional exhaustion and disengagement, creating a conducive atmosphere where individuals are both emotionally and mentally prepared for learning. Study 3 investigates the role of resilience in enhancing the propensity for job crafting amidst the increased perceived threats from COVID-19, resulting in significant personal growth. It reveals that individuals with higher resilience levels are more capable of adjusting and flourishing amidst considerable workplace challenges by utilizing job crafting strategies for personal growth. Our Study 4 elucidates the process by which a strong fit between an individual and his/her job role optimizes resource use, prevents the depletion of resources, and encourages the accumulation of resources critical for creative problem-solving, highlighting adaptability as the pivotal link and revealing the compensatory effect of resilience and person-job fit in enhancing this adaptability.
Lastly, the dissertation provides practical implications for organizational leaders and human resource practitioners. A set of evidence-based recommendations are offered to help organizations foster resilience among employees and leverage this capacity to achieve sustainable competitive advantage in a dynamic business environment.
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Palavras-chave
Resilience Workplace Dynamic environment Learning Emotional exhaustion Disengagement Job crafting Personal growth Person-job fit Adaptability Solving problems creatively