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The impact of communication overload overtime: exploring moderated mediation effects of burnout and recovery
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Resumo(s)
This present research aims to analyze through a longitudinal study a moderated mediation model of burnout and recovery. Using a sample of 107 participants, we found the following: 1)a significant negative effect of communication overload T1on psychological Detachment and relaxationT2, moderated by exhaustion in T12) a significant negative effect of communication overload T1on relaxation T2, moderated by cynicism in T1 and 3) the effect between communication overload T1 and T3 is mediated by psychological detachment in T2 conditional upon the levels of exhaustion of individuals in T1. Implications for practice are provided at the end.
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Palavras-chave
Communication overload Psychological detachment Recovery Burnout