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A influência da satisfação profissional no absentismo laboral
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Orientador(es)
Resumo(s)
RESUMO - Introdução: O presente artigo visa comprovar que a satisfação dos profissionais
administrativos e auxiliares de acção médica, de uma instituição de saúde pública, difere
de acordo com o seu grau de absentismo laboral percebido.
Material e métodos: Um questionário adaptado da Escala de Satisfação Profissional, de Lima,
Vala e Monteiro (1994), foi administrado a uma amostra de oportunidade de 200 sujeitos
(77 administrativos e 123 auxiliares de acção médica).
Resultados: A análise das respostas permitiu concluir que a satisfação profissional
influenciava o absentismo laboral e verificou-se que tal não ocorria em todos os aspectos
que compõem a satisfação profissional mas, fundamentalmente, nos relativos ao factor
Satisfação fundamental, exclusivamente na Relação com os colegas, na categoria profissional
dos Auxiliares de acção médica; e no factor Condições materiais, sobretudo nas Perspectivas de
promoção, na categoria dos Administrativos.
Conclusões: A particularização desta análise revelou duas populações significativamente
diferentes quanto aos factores que afectavam o seu sentimento de satisfação, com
implicações no absentismo, sugerindo, como recomendações, uma atenção suplementar
à justiça distributiva e procedimental aplicada ao trabalho por turnos, nos primeiros, bem
como à ligação entre o absentismo e o grau de satisfação com aspectos materiais, no caso
dos segundos.
ABSTRACT - Introduction: This study aims at providing evidence that the job satisfaction of a sample of administrative personnel and medical assistants, in a public health institution, differs according with the degree of perceived job absenteeism. Material and methods: A questionnaire adapted from the Professional Satisfaction Scale (Lima, Vala & Monteiro, 1994), was administered to a sample of opportunity of 200 subjects (77 administrative personnel and 123 medical assistants). Results: The analyses of the answers allowed to conclude that job satisfaction influenced absenteeism, and this influence was not detected in every aspect of professional satisfaction but only in those related with the factor Fundamental satisfaction (only in Relationships with colleagues), in the category of Medical assistants; and in the factor Material conditions, especially in Promotion perspectives, in the category of Administrative personnel. Conclusions: The analyses revealed two different populations as to the factors which affected their feelings of satisfaction, in its relationship with absenteeism, suggesting, as recommendations, a particular attention to procedural and distributive justice to the job shift system in use, with the former, as well as to the connection between absenteeism and the degree of satisfaction with material aspects, in the later.
ABSTRACT - Introduction: This study aims at providing evidence that the job satisfaction of a sample of administrative personnel and medical assistants, in a public health institution, differs according with the degree of perceived job absenteeism. Material and methods: A questionnaire adapted from the Professional Satisfaction Scale (Lima, Vala & Monteiro, 1994), was administered to a sample of opportunity of 200 subjects (77 administrative personnel and 123 medical assistants). Results: The analyses of the answers allowed to conclude that job satisfaction influenced absenteeism, and this influence was not detected in every aspect of professional satisfaction but only in those related with the factor Fundamental satisfaction (only in Relationships with colleagues), in the category of Medical assistants; and in the factor Material conditions, especially in Promotion perspectives, in the category of Administrative personnel. Conclusions: The analyses revealed two different populations as to the factors which affected their feelings of satisfaction, in its relationship with absenteeism, suggesting, as recommendations, a particular attention to procedural and distributive justice to the job shift system in use, with the former, as well as to the connection between absenteeism and the degree of satisfaction with material aspects, in the later.
Descrição
Palavras-chave
Satisfação profissional Absentismo laboral Job satisfaction Job absenteeism
Contexto Educativo
Citação
Agapito, Sandra Marreiros; Sousa, Fernando Cardoso de - A influência da satisfação profissional no absentismo laboral = The influence of job satisfaction on job absenteeism. Revista Portuguesa de Saúde Pública. ISSN 0870-9025. Vol. 28, Nº 2 (Julho/Dezembro 2010), p. 132-139
Editora
Universidade Nova de Lisboa, Escola Nacional de Saúde Pública