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Purpose This study explores how team conflict in remote settings impacts employee well-being (burnout and psychological distress), trust and communication and job performance, moderated by supportive leadership. Design/methodology/approach Data from 421 remote workers were analyzed using partial least squares structural equation modeling (PLS-SEM), yielding robust support for the research model and hypotheses. Findings Findings reveal that team conflict affects well-being and trust and communication, while burnout and psychological distress hinder trust and communication. These findings suggest that while supportive leadership plays a crucial role in managing team conflict and preventing burnout, additional mechanisms such as enhancing technological tools for communication, creating structured opportunities for social interaction and fostering team resilience may be needed to directly strengthen trust and communication in remote settings. Originality/value This research extends the body of knowledge by demonstrating the applicability of established theoretical frameworks – such as the Social Exchange Theory, the Conservation of Resources Theory and the Job Demands-Resources Model – to the remote work context. Ultimately, the findings underscore the critical importance of conflict resolution strategies, well-being promotion and nurturing supportive leadership behaviors for the efficacy of remote teams.
Descrição
Cavudissa, H., & Tam, C. (2025). Promoting well-being and performance in remote teams: The moderating effect of supportive leadership. Journal of Managerial Psychology, 40(8), 1076–1090. https://doi.org/10.1108/JMP-06-2024-0464 --- %ABS3% --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project – UIDB/04152/2020 – Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS (https://doi.org/10.54499/UIDB/04152/2020).
Palavras-chave
Remote work Well-being Team conflict Job performance Supportive leadership Social Psychology Applied Psychology Management Science and Operations Research Organizational Behavior and Human Resource Management SDG 8 - Decent Work and Economic Growth
