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RESUMO - Contexto As organizações de saúde são desafiadas a gerir os seus projetos num contexto dinâmico, de complexidade multifatorial, cujos alicerces para o sucesso (entrega dentro do tempo e do orçamento, com a qualidade definida, em alinhamento com os requisitos definidos com o dono do projeto e partes interessadas) estão intrinsecamente ligados às competências organizacionais de gestão de projetos, designadamente no que se refere à articulação entre as pessoas, os recursos, os processos e as estruturas de suporte aos projetos. Para este fim, é crucial o compromisso da gestão de topo, que permita a implementação eficaz dos referenciais de gestão de projetos, a alocação dos recursos adequados e em tempo oportuno, utilizados de forma eficiente, com impacto na melhoria da eficiência, nos resultados operacionais e no valor organizacional.
Objetivo O trabalho de investigação tem como objetivo estudar a Competência Organizacional dos Hospitais Públicos em Gestão de Projetos, realizando um diagnóstico de competências organizacionais em gestão de projetos num conjunto de hospitais do SNS, possibilitando uma reflexão sobre o tipo de competências existentes, propondo estratégias para o seu desenvolvimento.
Metodologia Foi construído um instrumento de colheita de dados - questionário - com o intuito de avaliar a Competência (Organizacional) dos Hospitais Públicos em Gestão de Projetos, com base no modelo de competências organizacionais do IPMA OCB v1.1 (IPMA, 2016) e foi aplicado a três entidades do SNS.
Resultados A investigação realizada encontra pertinência pela inexistência de estudos que identifiquem as competências organizacionais em gestão de projetos nas organizações de saúde do SNS. Os resultados obtidos nos três hospitais revelaram as competências presentes e as que carecem de ser desenvolvidas, tendo sido propostas estratégias para o seu desenvolvimento. Foi explorada a existência de fatores que influenciam o desempenho obtido nos diversos construtos e o global na gestão de projetos, se existem relações entre si e se estas são estatisticamente significativas.
Conclusão Considera-se que o presente trabalho contribuiu para o conhecimento na área de estudo, tendo concluído que as organizações de saúde têm ainda um longo, e desafiador, caminho a percorrer. É imprescindível alinhar as pessoas, as estruturas, os processos e os recursos para o sucesso dos projetos e criar estruturas funcionais que dêm suporte à gestão dos projetos, tais como Gabinetes de Suporte a Projetos, capacitando os profissionais para a gestão dos mesmos.
ABSTRACT - Background Health organizations are challenged every day to manage their projects in a dynamic context of multifactorial complexity, are intrinsically linked to the organizational competences for project management and project succsess (on time and budget, with quality, in alignment with the requirements defined by the project owner and stakeholders), through articulation between people, resources, processes and project support structures. To this end, the commitment of top management is crucial, allowing the effective implementation of project management benchmarks, the allocation of adequate and timely resources, used efficiently, with an impact on improving efficiency, operating results and organizational value. Objective The aims of this research is to study the Organizational Competence of Public Hospitals in Project Management, carrying out a diagnosis of organizational competences in project management in a set of public hospitals, reflecting on the existing competences and those that are needed, proposing strategies for the its development. Methods A data collection instrument - questionnaire - was built in order to assess the (Organizational) Competence of Public Hospitals in Project Management, based on the model of organizational competences of IPMA OCB v1.1 (IPMA, 2016) and was applied to three public hospitals. Results The research carried out is relevant due to the lack of studies that identify the organizational competences in project management in the public health organizations. The results obtained in the three hospitals revealed the competences that are present and those that need to be developed and strategies were proposed for their development. The existence of factors that influence the performance obtained in the various constructs and the overall performance in project management was explored, if they are related and statistically significant. Conclusion It is considered that this research contributed to the knowledge of project management, having concluded that health organizations still have a long way to improve their competences. It is essential to align people, structures, processes and resources for the success of projects and to create functional structures that support project management, such as Project Management Organizations and training professionals in Project Management.
ABSTRACT - Background Health organizations are challenged every day to manage their projects in a dynamic context of multifactorial complexity, are intrinsically linked to the organizational competences for project management and project succsess (on time and budget, with quality, in alignment with the requirements defined by the project owner and stakeholders), through articulation between people, resources, processes and project support structures. To this end, the commitment of top management is crucial, allowing the effective implementation of project management benchmarks, the allocation of adequate and timely resources, used efficiently, with an impact on improving efficiency, operating results and organizational value. Objective The aims of this research is to study the Organizational Competence of Public Hospitals in Project Management, carrying out a diagnosis of organizational competences in project management in a set of public hospitals, reflecting on the existing competences and those that are needed, proposing strategies for the its development. Methods A data collection instrument - questionnaire - was built in order to assess the (Organizational) Competence of Public Hospitals in Project Management, based on the model of organizational competences of IPMA OCB v1.1 (IPMA, 2016) and was applied to three public hospitals. Results The research carried out is relevant due to the lack of studies that identify the organizational competences in project management in the public health organizations. The results obtained in the three hospitals revealed the competences that are present and those that need to be developed and strategies were proposed for their development. The existence of factors that influence the performance obtained in the various constructs and the overall performance in project management was explored, if they are related and statistically significant. Conclusion It is considered that this research contributed to the knowledge of project management, having concluded that health organizations still have a long way to improve their competences. It is essential to align people, structures, processes and resources for the success of projects and to create functional structures that support project management, such as Project Management Organizations and training professionals in Project Management.
Descrição
Trabalho Final do Curso de Especialização em Administração Hospitalar
Palavras-chave
Gestão de projetos Sucesso Competências organizacionais Pessoas Estruturas Processos Recursos Project management Success Organizational competences People Structures Processes Resources
Contexto Educativo
Citação
Editora
Universidade Nova de Lisboa, Escola Nacional de Saúde Pública