Assessing micro-mobility net benefits at the individual level

Daniel, Nelson; Cruz-Jesus, Frederico; Tam, Carlos

http://hdl.handle.net/10362/180169

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Autores

Daniel, Nelson

Cruz-Jesus, Frederico

Tam, Carlos

Resumo(s)

This study, comparing two European countries, explores the net benefits of e-scooters in interplay with their usage and user satisfaction. We surveyed 199 e-scooter users in Germany and 184 in Portugal. A novel framework based on an established model used to evaluate information systems’ success is introduced, where net benefits, here, are ultimately expressed by the efficiency and effectiveness of e-scooters in undertaking short-distance trips. All in all, one can infer that pragmatic reasons, in terms of functionality and fulfillment of purpose, are the most important factors in the usage and satisfaction of e-scooters. Recreational reasons are, at most, a side effect. The number one explanation of e-scooter net benefits, conducting short-distance trips effectively and efficiently, is user satisfaction, which is reinforced by use. Price also plays a rather important role, while thoughts regarding sustainability and safety do matter but subordinately. Preponderantly, the countries’ subsamples align with the full-sample model’s findings, with some differences among them; nonetheless, no significant one can be found. All in all, both countries share comparable individual-level behaviors regarding e-scooters.

Descrição

Daniel, N., Cruz-Jesus, F., & Tam, C. (2025). Assessing micro-mobility net benefits at the individual level: Evidence for two European countries. Transportation Research Part F: Traffic Psychology and Behaviour, 111, 95-111. https://doi.org/10.1016/j.trf.2025.02.020 --- This work was supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS) (https://doi.org/10.54499/UIDB/04152/2020).

Palavras-chave

Micro-mobility E-scooter Net benefits Germany Portugal Europe DeLone & McLean model Civil and Structural Engineering Automotive Engineering Transportation Applied Psychology SDG 9 - Industry, Innovation, and Infrastructure SDG 11 - Sustainable Cities and Communities SDG 13 - Climate Action