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World State of Quality
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Orientador(es)
Resumo(s)
Purpose - The World State of Quality (WSQ) Project aims to evaluate, analyse, rank and categorise countries according to their performance in quality as a multidimensional concept. The Project involves the computation of an overall score for each country, obtained as a weighted average of ranking positions of 16 metrics, with weights determined by a panel of experts. Methodology-This work proposes an alternative strategy for that procedure, using a Benefit-of-the-Doubt (BoD) Composite Indicator approach under the framework of Data Envelopment Analysis (DEA). This strategy avoids the need of using subjective weights and normalising data by rank positions, using a more objective procedure to obtain the countries’ ranking. A new overall score of the World State of Quality is proposed, which allows the categorisation of countries’ performance. The novel insights resulting from the use of this methodology are discussed, including the identification of strengths and weaknesses of the various countries, and the peers that can be used for facilitating continuous improvements policies. Findings - The results show that the BoD approach and the original method used by the WSQ Project present comparable results. Countries’ strengths and weaknesses and their suitable peers and targets for benchmarking are presented with illustrative examples. Originality/value – A novel frontier approach for countries’ benchmarking regarding their performance in quality is proposed, incorporating new insights into the current method.
Descrição
Vilarinho, H., Cubo, C., Sampaio, P., Saraiva, P., Reis, M., Nóvoa, H., & Camanho, A. S. (2022). World State of Quality: a frontier approach to benchmark the performance of countries worldwide. In ICQEM 2022 - 5th International Conference on Quality Engineering and Management: A Better World with Quality! Quality in the Digital Transformation (pp. 263-290). (International Conference on Quality Engineering and Management). CIEd /Universidade do Minho. --- The authors acknowledge the financial support provided by FCT-Fundação para a Ciência e a Tecnologia (Portuguese National Funding Agency for Science, Research and Technology) through PhD research grants 2021.05244.BD and SFRH/BD/131285/2017. This work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units
Palavras-chave
benchmarking Benefit-of-the-Doubt composite indicator macroquality Management of Technology and Innovation Strategy and Management Management Science and Operations Research Safety, Risk, Reliability and Quality
Contexto Educativo
Citação
Editora
CIEd /Universidade do Minho