Determinants of city mobile applications usage and success

Pape, Rita d'Orey; Costa, Carlos J.; Aparicio, Manuela; Neto, Miguel de Castro

http://hdl.handle.net/10362/153026

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Autores

Pape, Rita d'Orey

Costa, Carlos J.

Aparicio, Manuela

Neto, Miguel de Castro

Resumo(s)

Smart cities are gaining popularity in local governments as urban regions evolve. The new city paradigm places the citizen at the center of an organic, efficient, interconnected structure. Information and communication technology (ICT) facilitates this change and citizen engagement, and city services and apps are one conduit. This study aims to identify the key variables of city mobile app uptake and performance. We present a study paradigm that was empirically tested in a European city, using an online poll to elicit public feedback on city apps. The results show that perceived usefulness and simplicity of use are significant to city app uptake. These apps also have some net benefits. This study contributes to a new model of city app adoption and supports implementation and development.

Descrição

Pape, R. DO., Costa, C. J., Aparicio, M., & Neto, M. D. C. (2023). Determinants of city mobile applications usage and success. In S. Anwar, Á. Rocha, A. Ullah, & M. J. Sousa (Eds.), Proceedings of International Conference on Information Technology and Applications: ICITA 2022 (pp. 605-613). (Lecture Notes in Networks and Systems; Vol. 614). Springer Singapore. https://doi.org/10.1007/978-981-19-9331-2_52---We are gratefully acknowledged financial support from FCT- Fundação para a Ciência e Tecnologia, I.P., Portugal, MA & MCN Nacional funding through research grant through research grant UIDB/04152/2020—Centro de Investigação em Gestão de Informação (MagIC, NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, Portugal; and CJC - Advance/CSG, ISEG, Universidade de Lisboa and er UIDB/04521/20.

Palavras-chave

smart cities technology adoption innovation citizen engagement gamification mobile apps e-government Control and Systems Engineering Signal Processing Computer Networks and Communications SDG 9 - Industry, Innovation, and Infrastructure SDG 11 - Sustainable Cities and Communities