Continuance Intention of Mobile Payment

Franque, Frank Bivar; Oliveira, Tiago; Tam, Carlos

http://hdl.handle.net/10362/146093

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Autores

Franque, Frank Bivar

Oliveira, Tiago

Tam, Carlos

Resumo(s)

The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.

Descrição

Franque, F. B., Oliveira, T., & Tam, C. (2023). Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context. Information Systems Frontiers, 25(2), 775–793. https://doi.org/10.1007/s10796-022-10263-8 ---%ABS3%

Palavras-chave

Mobile payment Continuance intention Task technology fit model Expectation-confrmation model Trust African context Theoretical Computer Science Software Information Systems Computer Networks and Communications SDG 9 - Industry, Innovation, and Infrastructure